Why a picture did not come out as expected

When a picture cannot be made, the page tells you why and gives you something that works. Nothing is charged for a picture we could not make. These are the reasons, one by one.

Illustrations are paused for a short time#

Our picture service is not answering right now. Your book is safe. We tell you here as soon as you can continue.

This part of the story is more feeling than picture#

There is no single moment to paint yet. Choose a scene we suggest, write your own, or use a photo of a real moment.

We could not use this photo#

We could not read the photo or place it on the page. Choose a different photo.

The picture did not match the scene you confirmed#

We did not keep it. Try again, or change the scene.

Choose who is in your scene photo#

Your photo shows a different number of people than the characters you chose. Choose exactly the people in the photo, one character for each person.

We could not keep your photo exactly#

The picture added or moved people, so we did not keep it. Your photo is never edited. Try again, or choose a different photo.

We could not see a person clearly#

The photo does not show a face we can paint from. Add a clearer photo, closer and facing the camera. See Photos that work best.

This did not look enough like the person#

We did not keep it. Try again, or edit the scene. If the closest attempt is offered, you can keep it, and that uses one free version.

A face kept landing where your story text goes#

Three times a face fell inside the area kept for the text. Put the text on the other side and try again. See Choose the text side.

The picture had a drawing fault#

It had a fault we do not accept (hands, faces or words drawn wrongly), so we did not keep it.

The image service declined this scene#

It refused something in the description. Reword the scene and remove anything violent or unsafe.

Something went wrong on our side#

We have been told. Try again in a few minutes, or contact support.